OUR TERMS AND CONDITIONS OF SUPPLY
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply digital content for the subscription to the SAS Business Box ("The Box"), the digital content for the Revenue Target Calculator ("RTC"), and any related services, to you.
1.2 Why you should read them. Please read these terms carefully before you subscribe to The Box, use the RTC or (if applicable) place an order for related services. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 The digital content (data produced and supplied in digital form) and related services supplied to you are intended for business use only and you will be treated as a business customer.
1.4 This is our entire agreement with you. These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Surrey Accountancy Services Ltd (trading as SAS Business Box) a company registered in England and Wales. Our company registration number is 06766364 and our registered office is at 9 Cavell Way, Knaphill, Woking GU21 2TJ. Our registered VAT number is 943987173.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01483 599045[or by writing to us at email@example.com or 9 Cavell Way, Knaphill, Woking GU21 2TJ.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 Formation of contract A contract will come into existence between you and us once you have paid the subscription fees for the Box, use of the RTC or we accept an order for any related services that we may offer from time to time.
3.2 If we cannot provide the digital content or services. If we are unable to provide the digital content or any services, we will inform you of this in writing and will not charge you for the digital content or services.
3.3 Your membership details We will either assign a membership number to you once you subscribe and tell you what it is once we receive the first payment or simply use the email provided on signing up to identify you. It will help us if you can tell us the membership number (if applicable) whenever you contact us about your membership.
3.4 We only sell to the UK. Our website is solely for the promotion of our digital content or services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. OUR RIGHTS TO MAKE CHANGES
Updates to digital content. We may update our digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
5. PROVIDING THE PRODUCTS
5.1 When we will provide the digital content or services. As we are providing ongoing services or subscriptions, we will supply the services or digital content to you until either the services are completed (if applicable) or the subscription expires or you end the contract as described in Clause 6 or we end the contract by written notice to you as described in Clause 8.
5.2 Reasons we may suspend the supply of digital content or (if applicable) services to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
5.3 Your rights if we suspend the supply of digital content. We will contact you in advance to tell you we will be suspending supply of the digital content, unless the problem is urgent or an emergency. If we have to suspend the product for longer than one week in any one month period we will adjust the price so that you do not pay for digital content while it is suspended. You may contact us to end the contract if we suspend the digital content, or tell you we are going to suspend it, in each case for a period of more than 8 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. In addition, if we suspend the supply of our digital content to you for more than one week, we will partially refund your membership fee for that month, relevant to the period without supply and/or access to the digital content.
5.4 We may also suspend supply of the digital content if you do not pay. If you do not pay us for the digital content when you are supposed to (see Clause 10.4), we may immediately suspend supply of the digital content until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the digital content. We will not suspend the digital content where you dispute the unpaid invoice (see Clause 10.3). We will not charge you for the digital content during the period for which they are suspended. As well as suspending the digital content we can also charge you interest on your overdue payments (see Clause 10.6).
6. YOUR RIGHTS TO END OR SUSPEND THE CONTRACT
6.1 You can end the contract with us at any time by notifying us by following the procedure set out in clause 7. Once you cancel the contract, no further payment will be requested from you.
6.2 You can suspend the contract with us at any time by notifying us by following the procedure set out in clause 7. Once you suspend the contract, we will not request any further payments from you until you re-subscribe to The Box (by following the procedures set out in clause 7). If you do not re-subscribe for a period of 6 months from the date on which you suspend the contract, we will treat the contract as cancelled.
6.3 If you cancel or suspend the contract in accordance with clauses 6.1 or 6.2, we will not refund any payment that you have already made, unless we were not able to supply the digital content to you during the period prior to cancellation.
7. HOW TO END, PAUSE OR RECOMMENCE THE CONTRACT WITH US
7.1 Ending the contract for digital content. To end the contract with us, please let us know by doing the following:
Online. To END your membership click the button "I want to cancel my membership" under Member Profile > Account
7.2 Pausing the contract for digital content. To pause the contract with us, please let us know by doing the following:
Online. To PAUSE your membership click the button "I want to pause my membership" under Member Profile > Account
7.3 Recommence the contract for digital content. To recommence the contract with us, please let us know by doing the following:
Online. Re-join The Box on our website via the link https://box.sasbusinessbox.co.uk/dmz/register
7.4 Ending a contract for services. To end a contract for services. Use the following link to your profile page: https://box.sasbusinessbox.co.uk/member-profile
and click the button "I want to cancel my membership" under Member Profile > Account
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due.
8.2 We may cease to provide the digital content and/or (if applicable) the services. We may write to you to let you know that we are going to stop providing the digital content and/or the services. We will endeavour to let you know at least one month in advance of our stopping the supply of the digital content and/or the services and will refund any sums you have paid in advance for digital content and/or the services which will not be provided.
9. IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01483 599045 or write to us at firstname.lastname@example.org or 9 Cavell Way, Knaphill, Woking GU21 2TJ.
10. PRICE AND PAYMENT
10.1 Where to find the price for the digital content and (if applicable) the services . The price of the product (which includes VAT) will be the price indicated on the page when you subscribe for membership or (if applicable) place an order for services. We take all reasonable care to ensure that the price of the digital content and (if applicable) the services advised to you is correct. However please see Clause 10.3 for what happens if we discover an error in the price of the product you order.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the digital content and (if applicable) the services, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, the digital content and/or (if applicable) the services may be incorrectly priced. We will normally check prices before accepting your order so that, where the the digital content and/or (if applicable) the services' correct price at your payment date is less than our stated price at your payment date, we will charge the lower amount. If the the digital content and/or (if applicable) the services' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
10.4 When you must pay and how you must pay. We accept payment by debit card and most major credit cards or through PayPal or Stripe . When you must pay depends on what we are supplying:
(a) For digital content, you must pay for the content before you download it.
(b) For services we will invoice you monthly in advance for the services until the services are completed. You must pay each invoice within 14 calendar days after the date of the invoice.
10.5 Our right of set-off. As a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). If, however, you are eligible for a discount under our referral scheme, we will deduct that amount from your next payment to us.
10.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
11.2 All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
11.3 Subject to Clause 11.1:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for products under such contract.
12. EXCLUSION OF RESPONSIBILITY OR LIABILITY FOR THIRD PARTY INFORMATION
12.1 How we use third party information as part of your subscription. We provide links to the websites of third parties, such as HMRC and HSE (the Health and Safety Executive) or upload information from those third parties that we consider to be necessary to provide you with tools for your business.
12.2 No warranty. We make no warranty as to the accuracy of the information from third party sources such as HMRC and HSE and accept no responsibility for any loss or damage caused to your business as a result of your relying on that information.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to a